spm788 Frequently Asked Questions

No. Only players aged 21 and above are allowed to register an account at spm788. This is a policy we have set to protect our players. If we find that anyone under 21 is using our platform, we have a procedure to close that account immediately. By logging in and playing, you confirm that you are 21 or older.

If you feel pressure to win back money you have lost, find it hard to control how long you spend gambling, notice that gambling is affecting your family or work, or keep gambling even after deciding to stop — these may be signs of a gambling problem. If you are feeling this way, you can contact our Support Team for help.

You can reach our team through spm788's 24/7 Live Chat Support. If you feel that gaming is becoming a problem, our Support Team can discuss options for taking a temporary break from playing. For more information on responsible gaming, visit our Responsible Gaming page.

If you want to take a break from gambling, contact Live Chat Support and request it yourself. The Support Team can arrange a cooling-off period (from a few days up to many days) or a self-exclusion (a longer-term block) for you. This is spm788's responsible gambling commitment — to help players take control right away.

spm788 strongly encourages you to only play with what you can afford. If you want to set your own deposit limit, contact Live Chat Support to discuss it. The Support Team can work with you to set a limit that suits you.

To get smooth and fast service, please have the following ready: your account username (or registered phone number), the details of your query (for deposits or withdrawals — the amount, date, and Transaction ID), and a screenshot of the issue you are experiencing. Having these ready will help the Support Team resolve your issue faster.

Yes. spm788's Live Chat Support operates 24 hours a day, 7 days a week (24/7), so whether you contact us at 10 PM or 2 AM, a team is always available. Support is based on Myanmar Standard Time (MMT), so you can reach us at any hour.

Yes. spm788's Support Team operates in Burmese, so players can explain their issues in Burmese. No matter what language you write in, our team will do their best to help — but Burmese is the main language of our service.

There are two ways to get in touch. The first is 24/7 Live Chat via the Chat Icon on the website — this is the fastest way to get a response. The second is by sending an email to [email protected]. Email can be better for complicated issues since you can explain things in detail step by step.

Our team tries to respond to emails as quickly as possible, but the time may vary depending on the type of issue. If you need a faster response, using Live Chat will be quicker.

Weekly Cashback is a regular cashback on your net loss (losses not recovered) from playing each week. The rate depends on your spm788 VIP Tier — up to 0.4% at Bronze, up to 0.8% at Silver, and up to 1.2% at Gold. Cashback is credited to your account once a week and helps you keep playing.

spm788 VIP has three tiers — Bronze (up to 0.4% weekly cashback), Silver (up to 0.8% weekly cashback), and Gold (up to 1.2% weekly cashback). Bronze is the starting tier when you join, and you can move up to Silver and then Gold as you play more.

The more you keep playing, the easier it is to move up a tier. By making regular deposits and playing different games, your activity can progress from Bronze to Silver and from Silver to Gold. If you want to know more about how tier upgrades work, you can contact the Support Team and ask.

Gold Tier players receive the highest weekly cashback (up to 1.2%), along with priority Support, higher deposit and withdrawal limits, and early access to VIP-Only promotions announced by spm788. If you want to know more about the benefits at each VIP level, you can reach Support via Live Chat.

You can ask the Support Team for the detailed Terms and Conditions on cashback withdrawals. In general, cashback is added to your balance and can be used to play, but whether you can withdraw it depends on your VIP Tier and whether you meet the requirements.

When you open your first account at spm788 and make a deposit, you will receive the Welcome Bonus automatically. The first deposit comes with a 100% Welcome Bonus of up to 300,000 Ks. For example — if you deposit 20,000 Ks, you get 20,000 Ks as a bonus, making your balance 40,000 Ks. If you have any questions about how to claim the bonus, you can contact Support.

A Wagering Requirement is the number of times / the amount you must play through before you can withdraw bonus winnings. spm788's Welcome Bonus has a 10x wagering requirement — you must play through the bonus amount × 10 before you can withdraw. For example — if you receive a 20,000 Ks bonus, you must wager 20,000 Ks × 10 = 200,000 Ks before withdrawing; and if you receive a 300,000 Ks bonus, you must wager 300,000 Ks × 10 = 3,000,000 Ks.

Yes, you can. In spm788's Refer a Friend program — you will receive 10% of the first deposit made by the person you referred as a bonus (up to 10,000 Ks per friend), and you will also earn 0.2% of the Valid Bets placed by the people you referred as a Weekly Commission. You can contact Support to learn more about our Referral program.

The Welcome Bonus can only be received once per player. If there are promotions available from your second deposit onwards, they will be announced by the Support Team or in the Promotions section. Opening multiple accounts (more than one account) to claim bonuses again may result in account closure, so please avoid doing this.

All bonus funds are subject to an expiry policy, so we recommend using any bonus you receive as soon as possible. You can find full details on bonus expiry on our Terms & Conditions page. If there are any changes, Support will notify you in advance.

The minimum withdrawal amount at spm788 is 30,000 Ks. If your balance is below this amount, you will not be able to withdraw and it will remain in your balance. The minimum deposit is 20,000 Ks, and you can transact via KBZPay, Wave Money, and AYA Pay.

Yes, they can. spm788 processes withdrawals 24 hours a day, 7 days a week, and the normal processing time is 10–45 minutes. You can request a withdrawal at any time — nights, days, and holidays — and it will be handled the same way.

If your withdrawal has not been resolved after 45 minutes, you can contact Live Chat Support, provide your Transaction ID (or the amount and date), and ask about it. There may be reasons such as a system delay or a need for account verification, and the Support Team will look into it right away and resolve it.

Deposits and withdrawals must be made using a wallet registered in the player's own name. Using another person's wallet may delay withdrawals due to account verification issues. We strongly recommend using only your own KBZPay, Wave Money, or AYA Pay wallet that matches your registered name.

You can still withdraw before meeting the bonus wagering requirement, but the bonus amount and bonus winnings will be forfeited — only your original deposit will be returned. This means your bonus winnings will be lost. If you wait until the wagering requirement is fully met, you will be able to withdraw your bonus winnings as well.